Fulfillment & Refund Policy
1. Cancellation
All details about your subscription, including start date, end date and type of subscription plan can be found under My Profile / Settings within your account.
You have the flexibility to cancel your subscription at any time by going to Settings / Unsubscribe within your account. If you choose to cancel, your subscription will remain active until the end of the current billing period, and you will not be charged for the subsequent period.
2. Access upon cancellation
Upon the cancellation of your subscription, you will retain access to your account and all associated features until the end of the current billing period. At the conclusion of this billing period:
- Platform Access: Your access will be restricted to the free version of the platform. You will no longer have access to premium features and content that are exclusive to paid subscriptions.
- Sparks Usage: Any remaining sparks in your account will expire and become unusable. Please make sure to use your sparks before the end of the current billing period, as it will not carry over or be refunded after your subscription ends.
If a subscription or a sparks purchase is refunded, the subscription is deemed immediately cancelled. All access to premium features and remaining sparks will be revoked at the time of refund processing.
If a chargeback request is filed, the subscription is immediately cancelled. All access to premium features and remaining sparks will be revoked at the time the chargeback request is filed.
3. Refund Policy
3.1 Subscription Refund
- You have 24 hours after your payment to request a refund. No refunds will be issued if your request is made more than 24 hours after you have paid for our services.
- Regardless of the time elapsed, a refund will be denied if you have used more than 20 sparks.
- We cannot issue refunds for technical issues occurring on the user's side.
- We can only refund subscriptions that were purchased via credit/debit card.
3.2 Sparks Refund
- You have 24 hours after your payment to request a refund. No refunds will be issued if your request is made more than 24 hours after you have paid for our services.
- A refund will be denied if you have already used any of the sparks from the package.
- For purchases made in error, a refund is not guaranteed unless the error originated from our system.
- We can only refund sparks packages that were purchased via credit/debit card.
3.3 No Refund for Moderation Actions
You will not be refunded or reimbursed for any previously paid-for content that was moderated or removed for violating any of our Policies (including Terms of Service and Community Guidelines). No refunds will be issued for account restrictions resulting from moderation actions.
3.4 No Refund for Platform Changes
We reserve the right to modify or delete features or content at our sole discretion. You will not be refunded or reimbursed for previous payments related to any such modifications or deletions that do not fundamentally change the core service.
4. Contact Us
For any questions regarding this Fulfillment and Refund Policy, or to submit a refund request within the 24-hour window, please contact us at [email protected]