Privacy Notice
At Unlaced, we value your privacy and are committed to protecting your personal data. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our services.
Last updated: June 16, 2026
1. Information We Collect
We collect several types of information from and about users of our Services, including:
- Account Information: Email address, encrypted password, username, and profile preferences.
- Usage Data: Creation date/time, signup provider (e.g., Google, Discord), login IP address, and sign-in counts.
- Service Content: Voluntary interactions with AI Companions, including prompts, messages, and customization preferences.
- Device & Technical Information: Browser type, operating system, and cookie-related data.
- Payment Metadata: Transaction dates, last 4 digits of payment cards, and amount (full financial data is handled by our secure processors).
- Age Verification Data: Where required by your region, the outcome of an age check (pass or fail) and the date and time. The check itself is carried out by our provider AgeVerif — we never receive or store your facial image or ID document (see Section 2).
2. Age Verification
Where age verification is required by law in your region (for example, the United Kingdom under the Online Safety Act), access is gated until you complete an age check. The check is carried out by our third-party age-assurance provider, AgeVerif. Any facial image, payment detail, email address or identity credential you submit is processed by AgeVerif and is never received or stored by Unlaced.
From this process we retain only the outcome (pass or fail) and the date and time. We use this to record that an account has met the age requirement and to comply with our legal obligations; we do not use it for advertising. For what is and is not permitted regarding age, see our Underage Policy.
3. Purpose of Data Processing
Your data is used to provide the virtual AI companion services, personalize your experience, enable subscription features, and maintain the security of our platform. We also process anonymized and de-identified data to train and develop our AI models and moderation technologies.
4. Cookies and Tracking
We use cookies and similar technologies (like Microsoft Clarity and Google Analytics) to gather information about your interactions with our website. This helps us estimate audience size, store preferences, and improve performance. You can manage your cookie preferences through your browser settings.
5. Data Security and Confidentiality
Conversations with AI Companions are generally private and protected with industry-standard encryption. However, for safety and compliance, flagged content may be reviewed by human moderators to ensure adherence to our Blocked Content Policy.
6. No Sale of User Data
Unlaced explicitly states that we do not sell or share your personal data with third parties for their own marketing purposes.
7. Your Rights
Depending on your jurisdiction (e.g., GDPR), you may have rights to access, correct, or delete your personal data. You can manage your account settings or contact our support team to exercise these rights.
8. External Links
Our service may contain links to external websites. We are not responsible for the privacy practices of those third-party sites.
9. Contact Information
Unlaced is operated by Viral Reach Ltd t/a Unlaced, a company registered in England and Wales (company number 16348545), which is the data controller responsible for your personal data.
For any privacy-related inquiries, please email us at [email protected]